Policies
Our Policies
The policies that govern how we work with participants, families, and each other.
Home / Policies
Privacy Policy
How we collect, use, and protect your personal information.
Terms of Use
Terms and conditions for using this website.
Accessibility Statement
The accessibility features built into this website.
Complaints & Feedback Policy
How to raise a concern, and our escalation pathway.
Participant Rights & Code of Conduct
Your rights, and the standard our staff are held to.
Incident Management & Reportable Incidents Policy
How we respond to and report incidents.
Fees & Cancellation Policy
How fees, funding, and cancellations work.
Safeguarding & Zero-Tolerance Policy
Our commitment to keeping participants safe.
Continuous Improvement Policy
How we identify and act on opportunities to improve.
Governance & Risk Management Policy
How we identify, assess, and manage risk.