Terms of Use

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the website www.guidancetoindependence.com.au (the “Site”), operated by Guidance to Independence (“we”, “our”, “us”), a registered NDIS provider based in Narellan, NSW. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Use of the Site

The Site is provided to give information about our NDIS services and to allow support coordinators, families and participants to make referrals or general enquiries. You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by, anyone else.

3. Not Medical or Legal Advice

Content on this Site, including general information about the NDIS, is provided for general informational purposes only and does not constitute medical, legal, or financial advice. It should not be relied upon as a substitute for advice from your treating professionals, the National Disability Insurance Agency (NDIA), or other qualified advisors regarding your specific circumstances.

4. Accuracy of Information

We take reasonable steps to ensure information on the Site is accurate and up to date, but we make no warranties or representations as to its accuracy, completeness, or currency. NDIS rules, funding categories, and eligibility criteria may change; you should confirm current details with the NDIA or your support coordinator.

5. Referrals and Enquiries

Submitting a referral or enquiry form through the Site does not guarantee acceptance into our services. All referrals are subject to review, and we will contact you regarding next steps. Please refer to our Privacy Policy for details on how information submitted through these forms is handled.

6. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of Guidance to Independence or its licensors and is protected by Australian copyright and trade mark law. You may view and print content for personal, non-commercial use, but may not reproduce, distribute, or modify it without our prior written consent.

7. Third-Party Links

The Site may contain links to third-party websites, including the NDIS, NDIA, or partner organisations. These links are provided for convenience only. We do not endorse and are not responsible for the content or practices of any linked third-party site.

8. Limitation of Liability

To the maximum extent permitted by law, Guidance to Independence excludes all liability for any loss or damage arising from your use of, or inability to use, the Site, including any errors, omissions, or interruptions to its availability. Nothing in these Terms excludes any consumer guarantee or other right that cannot be excluded under the Australian Consumer Law.

9. Accessibility

We are committed to making the Site accessible to as many people as possible, including through the accessibility toolbar available on every page (text size, dark mode, underlined links, and reduced motion). If you experience difficulty accessing any part of the Site, please contact us using the details below.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales in relation to any dispute arising from these Terms or your use of the Site.

12. Contact Us

If you have questions about these Terms, please contact:

Guidance to Independence

Narellan NSW 2567

Email: info@guidancetoindependence.com.au

Phone: 1300 153 867

Website: www.guidancetoindependence.com.au