If a participant disagrees with a decision about their NDIS plan — whether that's about access, funding levels, or a specific support being declined — there is a formal process to have it reviewed.
The first step is usually an internal review, where a different NDIA delegate looks at the original decision. This needs to be requested within a set timeframe, so it's worth acting promptly.
If the internal review outcome is still unsatisfactory, participants can apply to the Administrative Review Tribunal for an independent review of the decision.
Advocacy organisations exist specifically to support participants through this process, and many operate independently of service providers, offering free assistance.
Throughout an appeal, gathering clear supporting evidence — reports, letters, and documented examples of need — remains the single most useful thing a participant or their family can do.
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Whether you're a participant, family member, or support coordinator, we can help you understand the next step.